The Provider professional path
Develop practitioner and implementation competence before pursuing restricted Provider delivery and quality governance qualifications.
- 01P55 · L0 · REQUIRED STARTING POINT
Thinking for an AI-shaped Future
Build the attention, curiosity and judgment to use AI in service of your goals. Begin from the basics, at a pace that gives understanding room to grow.
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- 02P0 · L0
Academy Bridge
An accessible introduction to how businesses, digital systems and records work.
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- 03P1 · L1
AI & Business Reality
Understand what AI can do, question what it promises, and recognize where it belongs.
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- 04P12 · L1
AI Hype, Risk & Media Literacy
Move beyond surface knowledge, viral claims and misplaced expectations to make informed judgments about AI.
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- 05P2 · L1
AIS Framework Foundations
Build a connected understanding of the AIS ecosystem, Gateways, PTAs and governed work.
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- 06P14 · L1
Understanding PTAs
Understand Pre-Trained Assistants: what they are, how they work as governed organizational roles and what hiring one means.
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- 07P18 · L2
Clear Thinking, Writing & PTA Expectations
Turn what is in your mind into clear needs, useful instructions and testable expectations for a hired PTA.
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- 08P3 · L2
Business & Organizational Intelligence
See the people, decisions, information and value flows beneath the organization chart.
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- 09P13 · L2
Stakeholder Analysis & Understanding
Understand who is involved, what matters to them and how relationships, identity and authority shape every interaction.
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- 10P15 · L2
Human Psychology in AIS
Understand attention, trust, emotion and behavior so AIS interactions fit the people who experience them.
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- 11P16 · L3
The AIS Right-Fit Principle
Decide what should happen at each business moment—and defend why it fits better than the realistic alternatives.
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- 12P4 · L3
AIS Discovery & Right-Fit
Reveal organizational reality and make evidence-based recommendations—even when the answer is no AI.
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- 13P19 · L2
The Entry Gateway
Design responsible first contact for unknown or unverified people before relationships, promises or work are established.
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- 14P20 · L2
The Relationship Gateway
Provide accurate, record-based service to known external stakeholders while protecting isolation, permissions and accountable resolution.
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- 15P21 · L2
The Operations Gateway
Support repeatable frontline work through clear responsibilities, reliable handoffs and accurate operational records.
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- 16P22 · L2–L3
The Leadership Gateway
Support evidence-based leadership, coordination and approvals while preserving human authority and operational boundaries.
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- 17P17 · L3
Access Points & Touchpoint Journeys
Configure meaningful entrances and connected touchpoint journeys while preserving PTA identity, permissions and responsibility.
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- 18P5 · L3
AIS Organizational Design
Translate Discovery into clear roles, responsible boundaries and connected organizational value.
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- 19P7 · L4
AIS Implementation
Turn approved designs into controlled pilots, validated records and responsible phased rollout.
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- 20P10 · L6
Authorized Provider College
Build an independent Provider practice through business understanding, trusted client relationships, responsible communication and delivery governance.
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