Understanding you can put to work.
Analysts, Discovery practitioners, service designers and leaders preparing an evidence-based picture of an organization.
- Discover stakeholder needs, obligations and fears beyond job titles or assumptions.
- Map identity, relationship, responsibility, authority and transitions into the appropriate Gateway.
- Validate competing perspectives and translate findings into accountable requirements.
This programme groups 6 connected courses. Certificates are awarded for individual courses, not for completing the programme as a whole.
Your courses, in order.
Open a course to see its outcomes, required preparation, evidence and certification process.
Who Is a Stakeholder? ↗
Identify internal and external participants, including overlooked, low-power and indirectly affected groups. Separate a person from the different roles they may occupy.
Outcomes, assessment & certificate ↗
Inquiry, Listening & Observation ↗
Plan interviews and observations around real work. Use open questions, record evidence and distinguish what people say from what actually happens. Explore why a practice developed before judging it, and make it safe to share exceptions or uncertainty.
Outcomes, assessment & certificate ↗
Needs, Motivations & Relationships ↗
Map jobs to be done, expectations, pressures, dependencies and trust. Identify conflicting needs without assuming that influence makes one perspective correct.
Outcomes, assessment & certificate ↗
Identity, Authority & Gateway Placement ↗
Classify stakeholders using identity, relationship and responsibility. Map unknown-to-verified transitions and distinguish frontline execution from singular decision authority.
Outcomes, assessment & certificate ↗
Validation & Prioritization ↗
Triangulate findings, test assumptions with affected people and record uncertainty. Prioritize by consequence, frequency, risk and organizational value. Invite the client and frontline participants to correct the interpretation; professional experience does not replace their knowledge of the organization.
Outcomes, assessment & certificate ↗
From Stakeholder Evidence to Design Inputs ↗
Produce profiles, a relationship map, responsibility boundaries and requirements with owners. Trace every recommendation back to a verified need.
Outcomes, assessment & certificate ↗Earn each next step.
Study the course with a Certified AIS Academy Trainer. Prepare the course-specific evidence, check readiness, then take the exam or assessment run by AIS Academy. A pass leads to that course’s certificate, subject to the confirmation and issuance process.
Each examination attempt is paid, including a retake. Fees are intended to be affordable and proportionate; confirmed prices and booking terms will be published before booking opens.
Read the course certification process ↗Build a portfolio through the programme.
The courses contribute to the following applied work. Each course page explains its own assessment focus; this is not a separate programme examination.
- A stakeholder register with evidence sources, needs, obligations and unresolved questions.
- A relationship, authority and Gateway map including at least one identity or role transition.
- A validation record and prioritized requirements with accountable owners.