A FICTIONAL ORGANIZATIONAL SCENARIO
A retailer wants a PTA to approve refunds instantly. Staff currently disagree about which exceptions qualify, and nobody clearly owns the decision.
What should happen first?
THE TAKEAWAY
Structure before intelligence.
Unclear authority is an organizational problem. Adding intelligence does not resolve who is accountable.
Clarify the policy and exception owner, examine the required records, then assess whether a PTA, conventional interface, human process or hybrid approach fits. Test within approved boundaries before expansion.
Illustrative practice connected to P16 The AIS Right-Fit Principle and introductory P1/P4 learning. This sample does not track progress or award a credential.